How to Send a File to Oracle Support Using FTP (ftp.oracle.com)

Place the file on your local machine.

Open a DOS-prompt window or a shell.

Start ftp:
C:\Temp> ftpftp>

Connect to the oracle ftp server and connect as user anonymous:
ftp> open ftp.oracle.comUser (bigip-ftp.oracle.com:(none)): anonymous

Use as a password a valid email address:

331 Please specify the password.Password:230 Login successful.

Move into the directory "support/incoming":
ftp> pwd
257 "/"
ftp> cd support/incoming
250 Directory successfully changed.

Create a new directory with the name of your service request number:
ftp> mkdir
257 "/support/incoming/" created
ftp> cd
250 Directory successfully changed.

Set the transfer mode to binary:
ftp> bin200 Switching to Binary mode.

Put the files on the ftp server:
ftp> put

Use the command pwd to check the current directory:
ftp> pwd
257 "/support/incoming/"

REMARK: For security reasons the command ls cannot be executed

Exit from ftp site:
ftp> quit

Inform your Support contact that the file has been uploaded in:
ftp://ftp.oracle.com/ftp/anonymous/support/incoming/NEWDIR/filename.ext