Tuesday, July 28, 2009

Oracle Alert Does Not Sent Any Emails After Applying Patch 4676589 11i.ATG_PF.H Rollup 4

A new feature has been introduced in Oracle Alert as of 11i.ATG_PF.H Rollup 4 and this has been described in Note 365228.1 About Oracle Applications Technology 11i.ATG_PF.H Rollup 4:

Oracle Alert
Oracle Alert now leverages the Workflow Notification Mailer to send alerte-mail messages and process responses. However, if you implemented responseprocessing in an earlier release, you can continue running the Oracle AlertResponse Processor as long as necessary to handle responses to alert messagessent prior to Oracle Applications Technology Family Pack 11i.ATG_PF.H Rollup 4.Before this enhancement, it was possible to specify via which mailing system Oracle Alert would send out the emails. The Oracle Alerts Options Window (System -> Options) has the following predefined Mail Systems:
Unix sendmail
Oracle InterOffice
VMS Mail
Windows NT Mail
The enhancement for the Workflow Notification Mailer has been implemented as of alssmn.lc 115.17 and higher.


$ adident Header $ALR_TOP/bin/ALECTC grep alssmn.lc
C:\> adident Header %ALR_TOP%\bin\ALECTC.exe grep alssmn.lc

Solution
Any environment which has 11i.ATG_PF.H Rollup 4 or later applied will no longer use any of the above listed Mail Systems like e.g. the Unix sendmail for sending out emails. Instead, this is done by the Workflow Notification Mailer (also known as Java Workflow Mailer) which sends and receives alert e-mail messages. The notification mailer uses the Simple Mail Transfer Protocol (SMTP) for outbound messages and the Internet Message Access Protocol (IMAP) for inbound messages.There are several benefits which justify this change in functionality :


Oracle Alert was using old technology which didn't support the new MAPI for Windows NT .
The Workflow Notification Mailer uses the latest technology for handling both incoming and outgoing e-mail messages.
Eliminates the requirement of setting up multiple mailing systems for a single E-Business Suite environment : e.g. one for Oracle Alert and a second for Oracle Workflow.
....
Detailed instructions on setting up the Workflow Notification Mailer for Oracle Alert are described in the Oracle Alert User's Guide - Setup Steps (page 9-3). This is a required post-installation step which is also available in
Note 365228.1 About Oracle Applications Technology 11i.ATG_PF.H Rollup 4, 3. New and Changed Setup Steps - Oracle Alert.

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